Ordering & Payment
How do I place an order?
Browse our catalog at the shop page, add items to your cart, and proceed to checkout. You can check out as a guest or create an account for faster future purchases. Once your order is placed, you will receive a confirmation email with your order number and details.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. All transactions are processed securely through our PCI-compliant payment gateway with 256-bit SSL encryption. We do not accept checks, money orders, or cryptocurrency at this time.
Is my payment information secure?
Absolutely. Every transaction on our site is protected by 256-bit SSL encryption and processed through a PCI DSS Level 1 compliant payment gateway. We never store your full card number on our servers. Our checkout uses Address Verification Service (AVS) and CVV verification to protect against unauthorized use.
What will the charge look like on my statement?
Charges from The Alpine Store Co. will appear on your credit card or bank statement as ALPINE STORE CO or a similar descriptor. Each purchase is a one-time charge — we do not use recurring billing or subscriptions of any kind.
Can I modify or cancel my order after placing it?
We process orders quickly and typically begin fulfillment within hours. If you need to modify or cancel an order, please contact us at support@thealpinestoreco.store as soon as possible. Once an order has shipped, it cannot be cancelled, but you can return it under our 30-day return policy.
Shipping
How long does shipping take?
Orders are processed within one business day of being placed. Standard shipping typically takes 3 to 5 business days after processing. You will receive a shipping confirmation email with a tracking number once your order leaves our facility in Cedar Hills, Utah.
How much does shipping cost?
We offer a flat-rate shipping fee of $6.99 on all orders. Orders totaling $75 or more ship free. All orders ship from our facility in Cedar Hills, Utah via standard ground shipping with tracking included.
Do you ship to all 50 states?
Yes, we ship to all 50 US states. We do not currently offer international shipping. All orders are shipped from our facility in Cedar Hills, Utah.
How do I track my order?
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on the carrier’s website. If you have not received a tracking email within two business days of placing your order, please contact our support team.
Returns & Refunds
What is your return policy?
We offer a 30-day satisfaction guarantee on all purchases. If you are not completely satisfied with your order, you may return it within 30 days of delivery for a full refund. Items must be unused and in their original packaging. We do not charge restocking fees.
How do I start a return?
To initiate a return, email us at support@thealpinestoreco.store with your order number and the reason for the return. Our team will respond within one business day with return instructions and a return shipping label if applicable.
How long do refunds take?
Once we receive and inspect your returned item, refunds are processed within 3 to 5 business days. The refund will be credited to the original payment method used at checkout. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the credit to appear on your statement.
Products
Where do your products come from?
Every product in our catalog is hand-selected by our team in Cedar Hills, Utah. We source from established manufacturers and artisans who share our commitment to quality materials and lasting construction. We do not dropship — every item is stocked in our facility and shipped directly by our team.
Do you offer a product guarantee?
Yes. We stand behind every product we sell with a 30-day satisfaction guarantee. If a product does not meet your expectations for quality or craftsmanship, contact us and we will make it right — whether that means a replacement, exchange, or full refund.
How should I care for my products?
Care instructions vary by product and material. Cast iron should be seasoned regularly and hand-washed. Wood items should be treated with food-safe mineral oil periodically. Textiles should be washed according to their care labels. If you have specific care questions about a product, our team is happy to help — email us at support@thealpinestoreco.store.
Account & Support
How can I contact you?
The fastest way to reach us is by email at support@thealpinestoreco.store. Our team responds to all inquiries within one business day. Our business hours are Monday through Friday, 9 AM to 5 PM Mountain Time.
Do I need an account to place an order?
No. You can check out as a guest without creating an account. However, creating an account allows you to track your orders, save your shipping information for faster checkout, and view your order history.
What are your business hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM Mountain Time. Emails received outside business hours will be answered the next business day. Orders placed outside business hours are processed on the next business day.