We want you to be happy with your purchase. If something is not right, here is how our return process works.
30-Day Return Window
You may return most items within 30 days of the delivery date for a full refund to your original payment method. Items must be unused, undamaged, and in their original packaging with all tags and accessories included.
How to Start a Return
- Email support@thealpinestoreco.store with your order number and the item(s) you would like to return.
- We will reply within one business day with return instructions and a shipping address.
- Pack the item securely in its original packaging and ship it to the address provided.
- Once we receive and inspect the returned item, we will process your refund.
Refund Processing
Refunds are issued to the original payment method within 5–7 business days after we receive the returned item. You will receive an email confirmation when your refund is processed. Please note that your bank or card issuer may take additional time to post the credit to your account.
Return Shipping
Return shipping costs are the responsibility of the buyer, unless the item arrived damaged, defective, or incorrect. In those cases, we will provide a prepaid return label.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at support@thealpinestoreco.store. Include your order number and a photo of the damage. We will send a replacement or issue a full refund at our discretion, and we will cover the return shipping.
Non-Returnable Items
Items that have been used, altered, or are missing their original packaging cannot be returned. Gift cards are non-refundable.
Questions
If you have any questions about our return policy, email us at support@thealpinestoreco.store and we will get back to you within one business day.